Frequently asked questions
All you need to know about Billie Cup
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Billie Cup is a range of re-usable cups working with a deposit system within a community of businesses.

The Billie range comes in 4 cup sizes:

Billie Cup 12cl – dark brown

Billie Cup 20cl – cappuccino brown

Billie Cup 30cl – sky blue

Billie Cup 40cl – cream

Billie Cup 60cl – frosted translucent

To match the cups, we offer lids in 4 different colours (sky blue, brown, cream and berry red). These lids fit the 20cl, 30cl, 40cl  and 60cl Billie Cups.

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We’d be delighted to help you make the transition to reuse.

The system works better if you only use Billie Cup and it’s a clear message to the customers. However, in order to enable a successful transition for our customers and end consumers we understand that there will be a period when both disposable cups and Billie Cups are offered.

No, each Billie Cup partner undertakes to take back the cups of customers wishing to recover their € deposit.

Absolutely not. Our cups are available in five sizes: 4.05 oz / 12cl (expresso), 6.76 oz / 20cl (cappuccino), 10.14 oz / 30cl (skyblue), 13,53 oz / 40cl (cream) and 20.29 oz / 60cl (frosted translucent). You choose which size you need for the drinks you serve in your business.

To keep the deposit system as simple and recognizable as possible, each cup size has its own fixed colour: dark brown (12cl), cappuccino brown (20cl), sky blue (30cl), cream (40cl) and frosted translucent (60cl). 

That depends on your business and the amount of takeaway. You should at least order as many cups as you make taekaway drinks in a week. We advise you to multiply that number by 1.5 to have a small back-up stock.

We have several options depending on your location. 

In the Benelux, we do not impose a minimum order quantity.  However, for environmental reasons, we prefer to send parcels with at least 50 pieces, regardless of size. Indeed, we would like to minimize unnecessary transport.

 

In France, the minimum order quantities are as follows:

Billie Cup 0,12l – 40 pieces

Billie Cup 0,2l – 60 pieces

Billie Cup 0,3l – 60 pieces

Billie Cup 0,4l – 40 pieces

Billie Cup 0,6l – 40 pieces

After receiving your order, we prepare the cups for shipment. Delivery takes about 3 to 5 working days.

Yes, we have lids in four different colors (sky blue, brown, cream and berry red). They fit the Billie 20cl, 30cl, 40cl and 60cl.

Just like the cups, the lids are made of PP. They are reusable, however, they are not part of the deposit system. They are meant to be sold to end-consumers.

It is not compulsory to offer them. 

The lids are reusable but not part of the deposit system. They are for sale to your customers. Unlike a cup with a smooth surface, a lid with grooves and edges is difficult to clean and dry. For reasons of hygiene, people also prefer their own lid.

Billie Cups are cost-neutral. You pay €1 per cup, but you get €1 back when a customer takes a cup.

If you would like a quote, please contact us.

We sell our cups with VAT applied at 20% in France and 21% in Belgium.

Billie Cup operates under the deposit system, which is exempt from VAT. Therefore, you must not charge VAT on deposits to your customers.

The lids, on the other hand, are sold to end consumers and are therefore subject to the traditional VAT system.

 

Our cups are suitable for all domestic and industrial dishwashers.

Membership of the Billie Cup community includes the supply of marketing tools to explain how our system works. We also provide you with a digital file with visual aids for free use.

No, Billie Cups are only available on the deposit system, as an alternative to disposable cups.

It all depends on the legislation in your country.

In France, article L. 541-15-10 of the Environment Code, paragraph 3:

‘Sellers of takeaway drinks must adopt a lower price when the drink is sold in a reusable container ’

In Belgium, this is not compulsory. You are free to set up a discount system to encourage your customers to take reusable or non-reusable cups. 😊

Billie Cup is a neutral and independent system. Branding is not possible.

If you’re looking for personalized cups, contact us for more information.

With Billie Cup we focus on daily take away. We only offer our Billie Cups for sale and under the deposit system. However, we can offer a hire service for all kinds of events.  Please, contact us for more information.

That’s the plan: Billie Cups everywhere. The system works better when more locations participate. All locations are mentioned on our map.

We guarantee a minimum of 500 washes per cup. If the cups are carefully maintained, they can be used up to 1000 times. At the end of their life, we take back the old and broken cups for recycling.

Yes, but because our cups are more insulating than disposable cups, no sleeves are needed.

Customers do not have to buy and carry their own cup everywhere. Billie cups can be borrowed and returned at all participating locations (for a new drink or to claim a refund of the deposit). For the partners, this is a practical and uniform system.

As a partner, we ask you to take back Billie Cups from customers wishing to recover their € deposit.

However, if a customer returns a damaged cup to you, you are not obliged to take it back for €1 deposit or to put it back into circulation.

However, it is possible for you to keep it so that we can recover and recycle it.

Our cups and lids are made of 100% recyclable polypropylene (PP). 

3 reasons why this is the most sustainable choice:

  • Long life: PP cups are strong and durable. They can be used over 500 times. We can keep them in our deposit system for a very long time.
  • Eco-friendliness: compared to other materials, PP performs best when it comes to energy consumption in the manufacturing process and recyclability.
  • Comfort: Billie Cups can handle all types of dishwashers and hot drinks.They are user friendly and taste neutral.