Frequently asked questions

Nothing. You become a partner and pay us € 1 deposit per cup. You get the € 1 back from your customers when they lend out a cup.

There is an annual fee of € 240 for small cafes and € 480 for large canteens. Contact us (contact form) and we’ll get you started in a week!

That depends on your business and the amount of take away. It is best to do the daily amount x 10. Then you’re sure you don’t run out of cups too quickly.

We have several options. The smallest quantities are:

Billie Cup 0,2l – 50 pieces

Billie Cup 0,3l – 50 pieces

Billie Cup 0,4l – 50 pieces

Absolutely not. Our cups are available in three sizes: 0.2 l (cappuccino) 0.3 l (skyblue) and 0.4 l (cream). You choose which size you need for the drinks you serve in your business.

Gladly. The system works better if you only use Billie Cup and it’s a clear message to the customers. But we understand that you might need a transition period in which both disposables and Billie Cups are offered.

To keep the deposit system as simple and recognizable as possible, our cups only come in three fixed colors: cappuccino (small cup), skyblue (medium cup) and cream (large cup).

Together with your first order, you receive materials to explain your customers how the Billie Cup system works. This includes displays, a sticker and a poster. We also provide you with a digital photo map and articles to use on social media and in newsletters.

You can send them back to us and the deposit will be refunded.

Yes, we have sufficient stock so we can deliver quickly. Our minimum quantities also apply here.

The relationship between the hospitality partner and the end user of the cups is VAT-free. In the cafés, only  1 euro deposit applies. Billie Cup distributes the cups to the Belgian hospitality partners with 21 percent VAT. They can reclaim this VAT. The partners in the Netherlands fall under the intercommunity arrangement. They don’t pay any Belgian VAT.

With Billie Cup we focus on daily take away, but we have all kinds of solutions for events. Contact us for more info.

That’s the plan: Billie Cups everywhere. The system works better when more locations participate. All locations are mentioned on our map.

Our manufacturer guarantees each cup can be washed and used at least 500 times. At the end of their life, we take back to old and broken cups for recycling.

After receiving your order, we prepare the cups for shipment. Delivery takes a maximum of five working days.

We ask you to take these Billie Cups back and return them to us for recycling. But you don’t have to pay back any deposit for broken, damaged or heavily soiled cups.

As a partner, you can exchange these cups for new ones.

Our cups are suitable for all domestic and industrial dishwashers. You can also wash them by hand.

No, each Billie Cup Partner commits to lending out and exchanging cups for 1 euro deposit. All the locations accept returns.

This smells a bit like fraud: theft or illegal use on small events. Please get the contact details and report this to us. As a partner, you are not obliged to accept more than 20 Billie Cups at a time.

Billie Cups are not a gadget but an alternative to disposable cups. It is not our intention to sell empty cups. Customers can be required to order a drink for each cup they want to lend out.

Yes, we have lids in four different colors. They fit all cups. It is certainly not compulsory to offer them. Just like the cup, our lid is made of PP. They are reusable but not part of the deposit system. The lids are sold.

The lids are reusable but not part of the deposit system. The lids are sold. Unlike a cup with a smooth surface, a lid with grooves and edges is difficult to clean and dry. For reasons of hygiene, people also prefer their own lid.

We sell the lids to our partners for 50 cents. We ask all locations to sell them to the customer for 1 euro.

No. Billie Cup is a neutral and independent system. Branding is not possible.

If you’re looking for personalized cups, we have other products in our range for sale. Contact us for more info.

Our cups and lids are made of 100% recyclable polypropylene (PP). 

3 reasons why this is the most sustainable choice:

  • Long life: PP cups are strong and durable. They can be used over 500 times. We can keep them in our deposit system for a very long time.
  • Eco-friendliness: compared to other materials, PP performs best when it comes to energy consumption in the manufacturing process and recyclability.
  • Comfort: Billie Cups can handle all types of dishwashers and hot drinks.They are user friendly and taste neutral.

Billie Cups can be borrowed and returned to all participating locations (for a refill or to get the deposit back). The customer doesn’t have to buy the cup. So he doesn’t have to remember to bring it and walk around with it all day.